Grant Partners

Family Health Center of Worcester (FHCW) will partner with community organizations to receive referrals for individuals needing enrollment assistance. They will provide one-on-one sessions and events about minimizing the risk of losing coverage, review all eligibility determination letters, utilize its EMR to record pending expiration dates, and use automated call center software to reach uninsured patients in multiple languages. The organization will conduct quarterly “health insurance 101” trainings, provide regular patient orientation sessions, and make health insurance literacy information and resources available through patient computer kiosks.

Community Action Committee of Cape Cod & Islands (CACCI) will conduct outreach activities and assist individuals with applications or redeterminations.  They will use informational flyers and educational presentations to health and human service providers, businesses that cater to immigrants, and career centers.  They will notify those on subsidized insurance of impending deadlines, importance of responding to reviews, and develop an internal system to notify known households of necessary action steps. Finally, it will provide a comprehensive overview of health plan selection process based on health care needs and budgets, and use of a plan once enrolled.

Community Action of the Franklin, Hampshire, and North Quabbin Regions will conduct outreach through four community coalitions, food pantries, and career centers.  They will screen all callers for health insurance needs and send reminders about member responsibilities to submit documentation and update information.  At enrollment meetings, Community Action will provide materials to help members stay organized and follow-up to see if they have a PCP, can access their Connector account, and have responded to any mailings. 

People Acting in Community Endeavors (PACE) will facilitate enrollment and redetermination assistance for many “hard to reach” target populations through partnerships with schools, career centers, and ESOL classes. They will also develop materials to help individuals interpret notices and remind them of pending actions, as well as conduct individualized enrollment and group health insurance literacy sessions.

East Boston Neighborhood Health Center will target uninsured patients prior to their next scheduled appointment and provide enrollment assistance.  To address churn, it will utilize its electronic medical record to identify individuals whose coverage is about to lapse, and refer them to follow-up assistance. It will develop a health insurance education module that includes low-literacy multilingual materials and a workshop curriculum that helps patients navigate the system.  Ten health insurance literacy information sessions will be held each year. 

Dukes County will participate in community outreach events, and use paid and unpaid advertising and social media to promote affordable insurance information. They will develop a folder with handouts for appointments, and adapt a checklist for account set-up, enrollment and payment information, primary care provider selection, and making appointments. It will also set up reminder systems for clients with pending action steps. 

Boston Public Health Commission (BPHC) will launch a media campaign to educate residents about open enrollment and how to receive assistance. It will target churn through development of multilingual materials that inform residents of actions needed to retain insurance through MassHealth or the Connector, distribute enrollment packages, and provide client counseling on redetermination. Finally, it will develop messaging about how to retain appropriate and comprehensive coverage within primary care and health literacy workshops.

Ecu-Health Care will utilize broadcast and print media to inform residents of health coverage options; provide presentations to community organizations; educate area businesses about health coverage options for employees; and work with physicians’ groups and health and human service organizations to facilitate referrals. Churn will be reduced through education during one-on-one application assistance appointments and health insurance literacy is integrated into a comprehensive packet for applicants.

Dukes County will participate in community outreach events, and use paid and unpaid advertising and social media to promote affordable insurance information. They will develop a folder with handouts for appointments, and adapt a checklist for account set-up, enrollment and payment information, primary care provider selection, and making appointments. It will also set up reminder systems for clients with pending action steps. 

Harbor Health Services will participate in off-site joint outreach sessions at social service agencies, supermarket chains, ethnic markets, Councils on Aging, Veterans Agencies, sites serving behavioral health and developmental delayed persons, subsidized housing, state employment and job training sites, schools, food pantries, WIC program sites, health fairs, and via social media. It will create a health insurance literacy community assessment, and develop user-friendly materials that educate clients on how to use health insurance benefits. Finally, it will dedicate a phone number and webpage for residents to reach staff for enrollment assistance, and execute a social media campaign.

Lynn Community Health Center will provide enrollment assistance and conduct monthly outreach activities at local health fairs and cultural events.  They will collaborate with health and human service providers to provide off-site outreach and enrollment services.  Monthly education sessions will be conducted on health coverage options using a Patient Navigation Guide.  

Community Action Committee of Cape Cod & Islands will continue individualized “Access to Care – Navigating the Massachusetts Health Care System” educational sessions for consumers, and design a training guide identifying MassHealth mailings and navigating the complex health care system.  They will conduct a series of outreach events to educate the public on changes through the Affordable Care Act.  

Community Action of the Franklin, Hampshire and North Quabbin Regions will assist eligible consumers with applications, offer education about health access services over the phone, and provide financial assistance assessments.  Referral linkages with area providers will also be enhanced.  

County of Dukes County will provide enrollment assistance at local community organizations to assist consumers in setting up Health Information Exchange accounts, completing applications, checking statuses and making updates.  They will also develop and disseminate information on the Affordable Care Act, with a focus on immigrants and tribal members.  Finally, social media, paid and free media will be used to reach members of the general public on health coverage options.  

Hilltown Community Health Centers will assist with applications and annual eligibility reviews and connect patients with primary care providers.  They will provide monthly public education sessions on health coverage options for consumers, and adapt their electronic medical record to establish a referral system across departments.  Educational materials will be developed on the changes in the health insurance marketplace.  Finally, they will work with small businesses in the community that may be eligible for health care tax credits through the marketplace.